A: Minor scratches and/or other surface imperfections, no dents on top surfaces, small areas of wear. No screen imperfections. Keys and trackpad may have slight wear. All functions tested with diagnostic software. Meets OEM specifications for full original functionality.
A-: Scratches and/or other surface imperfections, small dents, small areas of discoloration or wear. Screen may have minor imperfections. Keys and trackpad may have wear. All functions tested with diagnostic software. No hardware or software defects.
B: Significant scratches and/or other surface imperfections such as dents, areas of discoloration or wear on body. Screen may have scratches or other imperfections. Keys and trackpad may have shiny surface and/or discoloration, but no peeling or missing letters. All functions tested with diagnostic software. No hardware or software defects
C: Possible multiple dents, discoloration, and light-to-heavy scratches, discoloration consistent with wear on body. Screen may have scratches or other imperfections. Keys and trackpad may have imperfections. Some components may be missing or damaged. Secondary functions may not be tested or working.
D: Multiple heavy scratches and/or cracks, dents and discolorations and fading from use. Screen may have significant imperfections. Likely to be missing components such as keys, housing pieces, etc.
E: May be laser etched, client managed, damaged, non-functional, or obsolete (for materials recovery)